Frequently Asked Questions

Please have a look at the most frequently asked questions. If you need further assistance and/or information, please don't hesitate to contact our Exhibitor Support Team at exhibitor-support@isc-events.com. Keep in mind that each question answered in advance is one less problem to be solved on-site!

Which hall is the exhibition in?

Exhibition Hall 3.0. Click here for a map of the fairgrounds. 

Is a booth included in my exhibitor/sponsor package?

Please click here to find out what is and what is not included in your package. 

As an exhibitor, can I have my logo in the exhibitor listing on the ISC 2020 website?

This is a benefit only available to sponsors. If you are interested in upgrading to a sponsorship package, please contact sales@isc-events.com.

 

Additionally, you can purchase an online banner to increase your company's visibility on our website. If interested, please contact sales@isc-events.com.

How can I access the ISC 2020 attendee list?

The attendee list is included in all sponsorship packages and can be purchased by ISC 2020 exhibitors through the Exhibitor Portal.

 

You will be able to download the list from the Exhibitor Portal in May. The list will be updated automatically once someone registers and opts in to share their contact details with our sponsors and exhibitors. 

 

Important! Privacy Policy (Attendee List): The contact data contained on the ISC 2020 pre-registration list is proprietary and may not be sold. This information is provided to sponsors/exhibitors as part of their exhibitor or sponsor agreement and is only for use in email campaigns to promote the Exhibitor’s/Sponsor’s participation at ISC 2020. The Exhibitor/Sponsor agrees that they will not disclose, transfer, duplicate, reproduce, sell, loan, or retain any portion of the attendee email list in any form whatsoever. The attendee list is to be used only by the end of the ISC 2020 event.

Is co-exhibitor registration mandatory?

Yes, please refer to this page for further details. 

Do I need to register booth staff?

Yes, all participants attending ISC 2020 must be registered. Upon arrival each participant must check in personally at the check-in desk to receive a badge. No access will be granted without a badge. 

How do I register my booth staff?

Online registration will open in March. To learn more about staff registration follow this link

Do I need a special badge for build-up/dismantle days?

Yes, badges are required for build-up and dismantle days. Please click here for more details. 

Can I invite/register guests with the passes included in my package?

Yes, you can apply the passes that are included in your package to any staff or guest of your choice. Online registration will open in March. For more information, please click here.

Is there security provided for my booth?

General fire safety and security for the exhibition hall will be maintained during the move-in, exhibition and move-out days. Additional security services must be provided by the exhibitor. For more information on how to order security personnel for your booth, follow this link

Can I serve alcoholic drinks at my booth?

ISC 2020 regulations prohibit the distribution of alcoholic beverages in the exhibition hall, unless the exhibitor ordered such services from Accente Gastronomie Service GmbH.

 

Can I serve food at my booth?

ISC 2020 regulations prohibit the distribution of food in the exhibition hall, unless the exhibitor ordered such services from Accente Gastronomie Service GmbH.

Can I have music at my booth?

Yes, as long as it does not disturb any neighboring booths. If any sound is too loud or offensive, you may be asked to turn it down or off. Please note: It is not allowed to play any music which is protected by the music authors rights society (GEMA).

When can I start building my booth?

Please refer to the exhibition time schedule  or this map for further information.

When can I dismantle my booth?

As early as Wednesday, June 24, 2020 at 6:30pm. Please refer to the exhibition time schedule for further information.

Is there catering provided for exhibitors in the exhibition hall?

Yes, the following catering is provided for exhibitors in the exhibition hall:

 

Monday, June 22, 2020 3pm to 8:30pm Afternoon coffee & snacks, Exhibition Party snacks
Tuesday, June 23, 2020 10am to 6pm  Morning coffee & breakfast, lunch, afternoon coffee & snacks
Wednesday, June 24, 2020 10am to 6pm  Morning coffee & breakfast, lunch, afternoon coffee & snacks

 

If you would like something outside of these hours, please check the nearby Skyline mall.

Can I bring food or drinks into the event center?

Only for personal use and only during build-up and dismantling hours. Otherwise, please place your order with Accente Gastronomie Service GmbH.

 

Please note: food delivery personnel will not be allowed inside the exhibition hall.

Is catering provided during build up and dismantle?

On Sunday, June 21, 2020, from 9:00am to 7:00pm water will be available free of charge while stocks last (first come, first served) at booth #N-100 in the exhibition hall (Hall 3.0). From 6:30pm until 7:30pm, a service-trolly will distribute sandwiches and water for booth builders in the exhibition hall free of charge while stocks last (first come, first served).

 

On the other build-up days, no catering will be provided.

 

Please note: food delivery personnel of external providers will not be allowed inside the exhibition hall.

How can I access the event center to build up my booth?

Please pick up build-up badges at Gate 1 (Tor 1) on the South side or Gate 8 (Tor 8) on the North side of Hall 3. Event badges can be picked up at the registration desk in the Foyer of Hall 3.0. 

 

The official build-up day for all exhibitors is Sunday, June 21. Sponsors and booths larger than 24 sqm are allowed to build-up on Saturday, June 20. Please also have a look at the exhibition time schedule

 

What are the daily opening times of the event center during ISC?

The event center will be open at 7:15am and will close at 8:00pm daily. For exhibition hall hours, please refer to the exhibition time schedule

How and when can I access my Exhibitor Suite?

Please click here for detailed information on Exhibitor Suites. 

How and when can I access my meeting room?

Meeting rooms can be accessed directly from the Forum and Hall 3. To be certain, please verify the exact location with your contact, Mr. Josiah Tabor:

 

Mr. Josiah Tabor
Office: +49-621-180686 13
Mobile: +49-178-1349080
E-mail: josiah.tabor@isc-group.com

 

Meeting Room Hours

Monday, June 22 8:00am - 8:00pm
Tuesday, June 23 8:00am - 8:00pm
Wednesday, June 24 8:00am - 6:00pm
When will the Exhibitor Forum and Vendor Showdown schedules be available?

The Exhibitor Forum and Vendor Showdown schedules will be announced in April.

What is the dress code for ISC 2020?

The dress code is semi-casual. 

When and where will the next ISC High Performance take place?

In 2021, ISC High Performance will take place in Frankfurt. Save the date! 

 

ISC High Performance 2021: June 27 - July 1, 2021